Return Policy

In the event that the product you purchased online is defective and requires any form of warranty, you need to contact our Customer Service by phoning 310-400-5588 or email at info@bluemangosurf.com. Our Customer Service team will then inform you how to return the product and give you a Return Authorization number. This warranty does not cover damage or malfunctions caused by normal wear and tear, accident, abuse, neglect, improper storage or handling, misuse, vandalism, acts of God, or other causes external to the product. If you are interested in returning apparel, please scroll to bottom of page.

Please note that a change in mind does not constitute an acceptable reason for return in our mind.

Colors on surfboards shipped to customers may vary from colors ordered by customers due to countless factors such as differences in color modes on image files, browsers, palettes, printer’s ink, etc. Such variances in colors do not constitute acceptable grounds for return. 

You have 21 days from the receipt of the online shipment to return any defective item for credit or exchange, provided the merchandise is unused, in original condition, and is returned in the original shipping container .
 

SURFBOARD SHIPPING DAMAGES

In the event the product is received damaged, immediately email info@bluemangosurf.com describing your damages. Please include pictures of the surfboard damage as well as the outside and inside packaging. Do not discard any of the shipping materials until we have resolved the claim. Do not use your surfboard if it arrives damaged.

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POD APPAREL RETURNS:

For Print on Demand Returns….

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you or your customers notice an issue on the products or anything else on the order, please submit a problem report.
 

The return address is set by default to the Printful facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days. If Printful's facility isn't used as the return address, you would become liable for any returned shipments you receive.
 

Wrong Address - If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
 

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).
 

If you haven't registered an account on printful.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).

Printful does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
 

Returned by Customer - It is best to advise your end customers to contact you before returning any products. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges to your end customers, you would need to place a new order at your expense for a face mask or a product in another size. 

Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

therefore Printful reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

For more info on returns, please read our FAQs.