Shipping Policy

Surfboard Shipping and Pickup
BMS Legends of Surfing, Hot Lips Designs by Mike Purpus, and Corky Carroll Surfboards can be picked up upon completion at the 644 Cypress Avenue factory or shipped nationally as well as internationally. 

Most surfboards are shipped via DHL Global Forwarding (Find location here: http://www.dhl.com/en/country_profile/locations_global_forwarding.html#.UoPGBqVgNuY)
Most Cost Effective = your surfboard is delivered to a Commercial address or you pick up the surfboard via Will Call at a DHL Global Forwarding location. This is the cheapest way to ship your board.

Extra $50 fee = Residential delivery costs an extra $50 for delivery. DHL GLobal Forwarding now insures Residential deliveries however they charge an extra $50 which we will collect from you when we verify that you want your board sent to a residential address.

All shipments are insured through DHL Global Forwarding. Any claims are subject to the policies of the insurer.
We will contact you before shipping your surfboard to verify all shipping information. Please be sure to respond in a timely manner to any of our questions to ensure quick processing time for your order.

PACKING FEES
We charge a $50 packing fee that is included in the shipping rate you receive during checkout.
RETURNS FOR SURFBOARDS
All sales are final.
WARRANTY FOR SURFBOARDS
Surfboard warranty requests will be accepted in writing for material defects and workmanship within 6 months of date of purchase and will be reviewed on a case-by-case basis. Request must be accompanied by a proof-of-purchase and documented images of areas in question. Warranty does not cover, and is not limited to, damage due to excessive use, sun exposure, improper care, collisions, general negligence or natural aging over the course of the product’s lifetime. Accordingly, if the product is repaired by an unauthorized repair service before a claim is made, the warranty request will be void. This warranty is ultimately limited to repair or replacement at the discretion of BMS Surfboards and does not include consequential damages, incidental damages or damages to person

HAWAII SHIPPING
Our Hawaii shipping rates online are an estimate for delivery to the Honolulu airport on Oahu. You will need to pick up the board(s) at Will Call for the rate given during checkout. The rate is not for door-to-door service. You can request a quote for door-to-door delivery. If we see that you are requesting a shipment to another island we will contact you post sale to verify the final shipping cost. We’ll take care of any difference at that time.

Puerto Rico works the same as Hawaii and many international locations. The most favorable international rates usually require picking up at your local airport. Give us your address and we can be more specific on quotes.

POD Delivery (Print on Demand products)
 

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time

depends on your location, but can be estimated as follows:

● USA: 3–4 business days

● Europe: 6–8 business days

● Australia: 2–14 business days

● Japan: 4–8 business days

● International: 10–20 business days
 

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control

and is assessed by your local customs office. Customs policies vary widely for every country so

please check with your local customs office directly to see if they apply duties and taxes to your

purchases.
 

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address

● Ask your local post office if they have your package

● Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your

neighbor’s, get in touch with us at [insert your support email here] with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but

shipping will be at your own cost.